Privacy policy

This privacy policy explains how A Slater & Son Property Services Ltd ("we", "us", "our") collects, uses and protects your personal data when you visit this website or get in touch with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

A Slater & Son Property Services Ltd is a limited company registered in England & Wales (Company No. 16298499). Registered office: Exchange Building, 66 Church Street, Hartlepool TS24 7DN. Trading address: 1 Keasdon Close, Middlesbrough TS3 7BD. For any data-protection queries, contact us at garyslater@aslaterandson.co.uk or 07966 442128.

2. What we collect

• Contact details you give us via the contact form, phone or email (name, phone number, email, postcode, description of the job).
• Job-related records - quotes, invoices, photos taken on site for our own records and your insurer's.
• Basic anonymous analytics about how the website is used (pages visited, device type, approximate location).

3. How we use it

• To respond to your enquiry and quote for the work.
• To carry out the work you've instructed and to keep accurate job records.
• To raise invoices and meet our legal accounting obligations.
• To improve the website and our service.

We do not sell your data, and we do not share it with third-party marketers.

3a. Our enquiry form provider

The enquiry form on this website is displayed and securely processed on our behalf by ScaleSuite (portal.scalesuite.co.uk), which acts as our data processor and hosts the form and the enquiries submitted through it. Details you submit are used only to respond to your enquiry and are never sold or used for third-party marketing. You can always contact us directly by phone or email instead of using the form.

3b. Who provides the service and who runs this website

All work advertised on this website is quoted, invoiced and carried out by A Slater & Son Property Services Ltd trading as A Slater & Son Locksmith & Property Services. Customer payments are made to A Slater & Son Property Services Ltd. This website, its content and our online advertising are managed on our behalf by Time to Scale, our marketing agency. Time to Scale does not provide locksmith, gas or property maintenance services and is not the service provider; it acts only as our marketing, website and advertising agency.

4. Lawful basis

We rely on (a) your consent when you submit an enquiry, (b) the performance of a contract where you instruct us to do work, and (c) our legitimate interest in running a small business properly (job records, accounting, fraud prevention).

5. How long we keep it

Enquiry data is kept for up to 24 months. Job records and invoices are kept for 7 years to meet UK accounting and tax requirements.

6. Your rights

Under UK GDPR you have the right to access, correct or request deletion of your personal data, to object to processing, and to complain to the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, email us at garyslater@aslaterandson.co.uk.

7. Cookies

This website uses a minimal set of essential cookies and anonymous analytics cookies to understand how the site is used. It does not currently set advertising or cross-site tracking cookies. If we introduce advertising or conversion-tracking technology (for example Google Ads conversion tracking, Google Analytics advertising features or a social media pixel), this policy and our cookie banner will be updated to describe it and to ask for your consent first.

8. Changes to this policy

We may update this policy from time to time. Material changes will be flagged on this page with an updated "last updated" date.